Sunday, April 10, 2016

NLB Q&A - Where Do Car Seat Returns Go?


Q - I noticed your policy does not permit used or opened car seats to be returned. Why?

A – This is a great question and something we actually take pride in. We consider car seats to be the most important product you will ever buy your child. We sincerely hope no parent has to ever experience a car crash, but if you do, in that moment there is nothing you can do for your child except be confident that the seat you purchased and installed will perform the way that it is supposed to on impact and protect your baby.

That starts with choosing the correct seat for your child’s age, height, weight and your vehicle. In our stores we have certified car seat technicians (yes, that’s a real thing and requires real training and testing – read more on SafeKids.org) to help you make that decision. On top of assisting customers in making their decision, these technicians will bring the seats to the customers’ cars to test out their fit, then walk each customer through the use of the car seat and teach proper installation of the car seat in your vehicle. This is a complimentary service that we offer with the purchase of a car seat from NessaLee Baby.

We’ve heard people say things like, “It’s just a car seat. It can’t be that hard. I don’t need that service.” As a parent, you have the right to choose everything you do with your child and we respect that tremendously, but we always want to make sure the parents we work with are making educated decisions. There are studies that estimate over 80% of car seats are installed incorrectly in their vehicles. A car seat installed incorrectly is likely not going to be as effective as it should be in a crash and in some cases can be very dangerous to the child. As parents, we can all agree that when we know more, we do better and we believe that getting assistance from someone who is trained and at your disposal is invaluable.

In other instances we have heard people say, “I don’t need your help, I can just go to the police department.” If you do decide to go to a different CPST it’s important that you check the SafeKids website. Not all police departments participate or are certified. Some are great assets and extremely helpful. However, many police departments are well practiced on certain brands and because they do not have experience with many of the seats that we sell at NessaLee Baby, they are not familiar with their installation. We have experienced some situations where that was the case and the manual was not read, thus causing the seat to be installed incorrectly. At NessaLee we are not only certified by Safe Kids, but we also have routine training with each and everyone one of the manufacturer’s whose products we sell. So we are getting the best of both in order to properly service our customers and make sure their little ones are as safe as possible.

Now back to the original question – Once a seat is open, we have no idea what happened to it. We hate to be a downer, but unfortunately some people ruin it for everyone. We recently had customers in the store telling us they enjoy shopping at a particular big box store because they can “return everything”. They then proudly told us a story about their friend who was in a fender bender. She read her car seat’s manual and saw the company requires the product be replaced if it is ever in an accident (this is very common due to stresses that can occur in the seat that are not visible to the eye – read your manual!). She opted not to put the accident through her insurance company, therefore, a replacement was not financially covered. So what did she do? She boxed it back up perfectly; even going as far as to glue the top of the box shut and sent it back for her Free Return. After her credit card was credited, she purchased a new one. We looked her friends in the eyes and said to them, “Where do you think your friends car seat went?” and they said “I’m sure all returns go back to the manufacturer.” We are experts and professionals in the baby industry and can assure all customers that returns do not go back to the manufacturer. Nor is there a magical dumpster somewhere that smells like unicorns and allows piles of expensive car seats to go that people have decided to send back. I am going to be the bearer of some really scary bad news – if a seat is packaged well and looks new then it goes back on the shelf. It sits on the shelf and waits for the next unsuspecting customer to come along and purchase it.

Oh and let's not forgot the toddler car seat one of our customers bought from a major online only retailer. During installation they were greeted by a handful of Cheerios under the cushion. Think someone was snacking in the factory? We think not.
If you're still skeptical - We recently had a Live Chat with a major retailer and confirmed the fact that returns that look good get re-sold. In addition, when making a purchase, they have no way of knowing which box was previously returned. We have also spoken to every manufacturer we do business with and were clearly told that no car seats come back to them unless they are defective and need to be looked into and tested. A car seat is a large and heavy box that can cost as much as $100 to ship.  No one is shipping that around the country for fun.

While the fender bender may not be the everyday reason for returns, the most common one is…vomit. My apologies. Gross word came out of nowhere. The problem with vomit (yuck, there it is again), well beyond the smell, is the fact that most parents panic and clean it by taking the car seat straps and washing them. If you’re nodding your head because you’ve done this before, it’s time to run to your car seat manual. Almost all manuals state that the straps should only be spot cleaned and never submerged in water. The reason given to us by the engineers is that this can break down their strength and cause them to not optimally perform in a crash. While many people would simply purchase new straps, there’s some parents out there that wash and Febreeze and then box it up….sending it back to the store looking shiny and new after it’s bath. And there it goes, on the shelf.

If you read up on car seats, experts say you should never use a 2nd hand car seat that you do not know the complete history about. After reading the above, are you 100% confident you know the entire history on a seat when a store takes returns on them?

At NessaLee Baby we do everything we possibly can to educate a consumer prior to purchase of a car seat and then make sure it is installed correctly and the child is properly harnessed. Most important, our Team makes sure that the parent knows how to take it out and re-install it properly if necessary. Our best interest is the safety of our tiniest customers.

The one thing we won’t do is take back an open car seat and we’re pretty sure that’s the reason to run right to NLB to purchase your next one.   



Wednesday, December 30, 2015

The BEST in Baby for 2016

         




       

    At this point you’ve probably seen 10,000 different blog posts recommended to you on all forms of social media – all touting themselves as the best baby products of ABC, The Coolest Baby Products of 2015 and just about any other title to draw parents and parents-to-be in. The question is, who has the real deal? Well, if you’re asking us (or really anyone in the know) there’s not really any question at all. We’re the only one in the bunch whose team has expertise in retail, working directly with the consumers, hearing their preferences and complaints regularly, works hand in hand with the brands, assisting many of them to make the decisions for their lines and personally trying and testing the products with our own little ones. Yup, that’s why this is truly the only list that matters when it comes to baby gear and furniture. 

So let’s talk what’s the best…the best in a lot of categories because simply rating a bunch of products that do completely different things against each other is quite silly.

Best Color Added To An Already Awesome Product

Nuna Pipa in Graphite. Everything is better in gray, especially when it comes to the leading car seat for parents looking for function and fashion! (Available now at www.NessaLeeBaby.com)




Best Looking NEW Furniture For The Modern Home

Nurseryworks Novella Crib. 1, We swoon over gold hardware. 2, It converts into a love seat and we LOVE innovation. 3. Look at it. Just...sigh....look at it!
Best Looking NEW Furniture For The Traditional Home

Romina. Although Romina did not release any new styles at the show, they more than doubled their available finishes, adding everything you have dreamt about and didn’t even know was possible. Or maybe that was just us? Either way - Our team favorite? The artisan finishes with metallics.





Great NEW Basic

Kyte Baby. Every time we would walk by this adorable infant clothing brand they’d offer us a sample washcloth. We weren’t greedy enough to take more than the one the first time, but we TOTALLY should have been. After feeling their fabric, I can’t imagine putting much else on a newborn. Buttery soft and absolutely adorable? Um...adult sizes please!



Most Innovative NEW Product

Primo Baby Charli Shower Chair. We know some of you are looking at this and saying, "Huh?" But we know that we cannot be the only parents who preferred showering their infant over using the bathtub! We've been told by so many mothers that not only does it save time, but space. Some households don't even have a bathtub or an extra large sink. With so many different features like a 5-point safety harness, and infant capabilities, this is will definitely be one of our favorite products coming out in 2016. 



New Registry Must

ARC Instatemp Thermometer. No matter how many times our moms say, “Rectal is the way you always need to take their temperature”, We still have a phobia of sticking anything...ya know...THERE. We have squirmer babies and toddlers who aren't going to tolerate it. This thermometer gives you an accurate, quick, and non invasive reading with the simple push of a button! 1-2-3 easy! Isn't that what all moms want?


New Name You’ll Be Hearing

GoodBaby (GB). Good Baby has long been an internally well-known member of the baby industry because they produce strollers for some of the major brands. Last year, they launched a new division GB and are manufacturing their own goods for consumers under their brand. Be prepared to hear this name again and again because lots of new products will be entering the market in the next year. Their Pockit stroller was the social media hit of ABC, but there’s a lot more where that came from!



Comfiest New Furniture

Dutailier Relax System. Close your eyes and imagine putting your feet into the softest, comfiest slippers you own. Then think about that being a block of concrete compared to Dutailier’s new relax system. Cooling gels ease the ache on all of those tired parent muscles and the color options make it a must have nursery splurge.






Best Made In America

Castle Home just added tons of additional beautiful and luxurious fabrics to their catalog making it the most customizable nursery glider & recliner line on the market.



Great NEW holiday toy

Twin Houses Santa Monica Beach Play Mat. The colors are adorable, the concept is modern and it will bring countless hours of imaginative fun play.




New Playroom Must Have

Nook Sleep Stools. The bright vibrant colors and simple design have us going gaga over these new stools from our favorite mattress company. We love the fact that you can zip off the cover and wash it, just in case those playroom art projects go wrong.



New Diaper Bag Style

7AM Enfant Soho – At only $68 it’s a great registry item, but more important is the fact that both moms and dads will be happy to carry it. Available in Navy, Black, Cement and Kiwi. Who else is loving green right now?



Best New D├ęcor

Petal Lane - This family owned company is not only the sweetest people you will ever meet, but their products make you want to run home and re-decorate your house. This is their first foray into the baby world and it is EXACTLY what this industry needed. The customization options are incredible and the magnets are innovative. Check out how Vanessa used it in the Ashton Kutcher & Mila Kunis inspired nursery for ABC.



Cutest Holiday Item

Santa Cam. So we get it, Christmas is over. But, no need to scramble next year. Get it and store it with your Christmas tree now. It’s like the modern version of Elf on the Shelf because really who wants to move the Elf around daily and then forget and have your kid freak out. Anyone else? This faux camera allows Santa to see into your home. Using the App you can send your child messages from the North Pole. Brilliant and fun!



Best NEW Specialty Exclusive

Brixy Haven Crib and Dresser in Chestnut. The Haven was pretty much the furniture of 2015, so to see a new finish added that is totally on point with changing trends is great.



New Designer’s Dream

Monte Jackson Rocker & Ottoman – This is the chair a designer wants you to fall in love with because people like me have 10,000 potential rooms dancing around in our heads when we look at it. An added bonus is that it’s incredibly comfortable. Minimalist style without sacrifice.


Most Likely To Be Chatted About At PTA

Austlen Entourage Stroller – Since returning from Vegas, We've personally been stopped 2x in public by people asking what we thought about the new “suitcase stroller” at ABC. This stroller has so many possibilities, but out of all of the configurations, what we really love about it is that it’s the first luxury sit and stand to hit the market. That makes it daily awesome for all parents of a toddler and baby.



Best Personalized

Posh Play Mat – Posh Play Mats were always the go-to gift for people on our team because it’s a necessity. You will have playdates. You will go to the park. You will need a blanket or mat. Having one that looks good and is easily wipeable is a definite win. Now being able to personalize it makes it an even more thoughtful gift and also guarantees that all the other stylish mommies won’t sit on your mat when wandering back from the slide.



Best Diaper Bag Accessory

Oopsies and Uh Ohs Playmat. That’ right, we said play mat. Stick with us here. The company is new and their clothing is TDF (to die for). They do make a changing pad, but practicality and experience tells us the play mat is the better size. Since the fabric is the same, it’s an easy switch. It fill fit perfectly into any diaper bag after it folds into its pouch.



Best You Asked for it, You Got It

Halo Organic Mattress – Parents love the BassiNest, but wanted the option to add an organic mattress to it. The shape made it difficult to have one custom made. Now the company is offering an optional one. Thanks for hearing us, Halo!



Best Fusion Of Safety & Style

This is our shameless Foonf plug. We try to throw Foonfs in wherever we can in life. We realize that’s weird. However, we are mildly – or um, majorly, obsessed with the seat. Among our staff we have well over a dozen and many of us don't even have kids yet. They just released a new color called Capri for 2016. It’s a gorgeous blue that makes us think of Miami while New York is pretty chilly. Therefore, we am putting it on the list.



Projected Top Seller of 2016

Franklin & Ben Everly Crib – With it’s simple, but feminine design and attainable price point, we anticipate lots of love for this crib in 2016.




That's a wrap folks - we think this list will be very helpful for those shopping for all things baby in 2016.

Friday, November 13, 2015

NEW Nuna Pipa in Graphite Gray - NESSALEE BABY EXCLUSIVE

The go-to infant car seat for modern parents that want function and fashion just got better...way better. Now available in Graphite Gray EXCLUSIVELY at NessaLee Baby. At $299.95 the Graphite Nuna Pipa is the same price as the other colors (isn't that refreshing!?) and of course, includes a super to easy install rigid LATCH base. Now we're just imagining all of the different strollers this car seat will look great paired with. It's a match made in baby gear color heaven - totally a real place.

You can order today at NessaLeeBaby.com or stop into either of our stores to see it in person. Don't forget, all in-store car seat purchases receive a free installation lesson and check with one of our certified techs (appointment required).
All Nuna Pipa products are available in-store at NessaLee Baby or via NessaLeeBaby.com

Sunday, March 15, 2015

Join the Madness & Win a Jane Nanuq Stroller at NessaLee Baby!

NessaLee Baby is hosting a March Madness competition. But, it's only for people that want to win a free stroller. So, if you don't like free luxury goods...you should probably stop reading. Still with us? Click here cbsprt.co/1wN03AY Create an account on CBS Sports. Make sure your user name is the SAME as your Instagram name. Also make sure you follow us on Instagram. If the name is taken, add numbers to the end of it. League password is winbaby. Then get to work. Fill out a bracket (one entry per follower). Only open to US residents. The winner of our challenge will receive a Jane Nanuq umbrella stroller in Cosmos - top of the line for everyday and travel. Sound good? Then get moving on that bracket. All entries must be received by Thursday March 19th at Noon EST. Want full rules? Email us at cs@nessalee.com

Monday, December 15, 2014

Celebrities Love Nook!

 Check out all of the celebri-kids and babies that love Nook in their rooms! Nook is a NLB favorite because of its, soft plushy feel, water resistant feature, modern design and organic properties.


Kendra Wilkinson chose a Cloud White full size mattress for Hank Junior and a beautiful pale yellow custom color mattress for baby Alijah

Kourtney Kardashian's Nook in cloud is ready for her third baby (that's a doll shown in it)


Spotted: Ashley and JP's changing pad in Misty Gray for baby boy Fordham
and a changing pad in Danielle and Kevin Jonas's navy and white playroom for daughter Alena



 
Rosie Pope's mixture of gold and a soft pink color is the perfect color combination for baby girl Bridget



Tori Spelling with husband Dean and the cute little munchkin Finn pose for a perfect picture in this bold giraffe themed nursery. The mattress and changing pad featured in the color Poppy really finish the look of this nursery.


Nook is available for purchase at NessaLee Baby stores or online at NessaLeeBaby.com 







Tuesday, December 9, 2014

Celebs & Their Baby Gear - Gwen Stefani

When Gwen Stefani isn't judging people on their singing ability, she is showing off her cool mom skills while out with her boys in Cali. The trio was seen taking a trip to Toys 'R' Us and while Kingston was goofing around mom was looking stylish while wearing baby Apollo in her Ergobaby 360 carrier. This multiple position carrier allows mom to be hands free while still keeping baby close!


The Ergobaby 360 Carrier is available at NessaLee Baby or online at www.NessaLeeBaby.com

Thursday, October 9, 2014

Celebs & Their Strollers - Kim Kardashian & North West

The Kardashian/West Krew have been spotted repeatedly pushing the Mama's and Papa's Urbo2. Hailing from the UK, the Urbo2 has a chrome frame with a leather handle and bumper bar that will match dad's (Kanye) pants any day of the week. Sleek, stylish and comfy with a full flat recline. Do you really expect anything less for beautiful baby North?


The Urbo2 and all Mama's & Papa's products can be purchased in-store, at NessaLee Baby or online at NessaLeeBaby.com.